Operations consulting is the practice we are best known for. It suits companies where the revenue is fine but the delivery is chaotic: jobs slipping, invoices late, the owner personally unblocking things every day.
The engagement starts with a two-week diagnosis. We watch real work, time the handoffs and produce a written map with the cost of each bottleneck. You keep that document regardless of what you decide next.
What is included
- End-to-end process mapping for quote-to-cash, intake, scheduling or fulfillment
- Role and responsibility definition, including what each role decides without asking
- Standard operating procedures written in the language your team actually uses
- Capacity and workload analysis before you hire the next person
- Vendor and software consolidation review, usually paying for part of the project
- Thirty and ninety day follow-up to confirm the change stuck
What you receive
Deliverable
A one-page current-state map and a one-page target-state map
Deliverable
A ranked list of bottlenecks with monthly hours and dollars attached
Deliverable
Written SOPs for the three to five processes that matter most
Deliverable
A phased implementation plan with owners and dates
Let's look at your operations together
A 30-minute call is usually enough to tell whether we can help you and what it would cost. No sales script, no obligation.