Frequently asked questions
Straight answers to the twelve questions we hear most. If yours is not here, call the office and ask.
What exactly does Uasongiro do?
We are an operations and technology consultancy. In practice that means four things: mapping and rebuilding business processes, building reporting that owners trust, developing focused custom software or integrations, and setting up and supporting cloud IT environments. Most clients start with a two-week diagnosis and decide from there.
Who owns the company?
Uasongiro LLC is owned and led by Jennifer Miller, who also runs every diagnosis personally. The registered office is 290 Broadway, New York, NY 10007, USA.
How much does an engagement cost?
The diagnosis is a fixed $3,500 and is credited against your first delivery phase. Improvement phases typically run $9,000 to $24,000, and build projects $18,000 to $70,000 depending on scope. Full detail is on our pricing page, and every engagement is quoted in writing before work starts.
Do you work outside New York?
Yes. We are based in Lower Manhattan and work on site across the New York metropolitan area, but roughly half of our engagements are delivered remotely for clients elsewhere in the United States. Travel outside the metro area is agreed in advance and billed at cost.
How long before we see a result?
The diagnosis gives you a written, actionable picture in two weeks. The first measurable operational improvement usually lands four to eight weeks after that. We deliberately work in short phases so you are never waiting six months to see whether it worked.
Do you resell software or take vendor commissions?
No. We do not accept commissions, referral fees or partner rebates from any software vendor. You buy licenses directly, at your own price, in your own accounts. This is the main reason our recommendations sometimes involve cancelling software rather than buying it.
Who owns the code and documents you produce?
You do, outright, including source code, documentation and administrative credentials. Everything is delivered into accounts you control. We retain no rights beyond referencing the engagement anonymously.
Will this take a lot of my team's time?
The diagnosis needs about six to eight hours of your team's time in total, spread over two weeks. During delivery we ask for one 45-minute review every two weeks plus email answers. We do the rest.
Can we stop after the diagnosis?
Yes, and a fair number of clients do exactly that, then implement the plan themselves. The report is written to be usable without us. There is no penalty and no notice period between phases.
Do you sign NDAs?
Yes. We work under confidentiality by default and will sign your mutual NDA before the diagnosis begins, or provide ours if you prefer.
How do we pay?
ACH transfer or company check, Net 15. Diagnosis is invoiced on completion; project phases are split 50% at start and 50% on delivery. We do not ask for payment before a signed scope exists.
How quickly do you respond?
Email to support@uasongiro.com is answered within one business day. Phone lines at +1 (858) 401-3444 are open Monday to Friday, 9:00 to 18:00 Eastern Time. During an active engagement, urgent issues get a response within four business hours.
Let's look at your operations together
A 30-minute call is usually enough to tell whether we can help you and what it would cost. No sales script, no obligation.